Legal
AERFEX Terms of Service
Last Updated: September 11, 2026
These Terms govern use of the AERFEX website, customer account, freight-forwarding, receiving, purchasing assistance, delivery, return and related logistics services.
1. Agreement
2. Eligibility
3. Customer Account
4. Receiving Address
5. Package Identification
6. Accurate Declarations
7. Restricted Goods
8. Customs
9. Rates
10. Chargeable Weight
11. Bundling/Repacking
12. Storage
Packages are held free of charge for the first 30 days after arrival at the Florida receiving address. A storage fee of $1.00 per day applies after the free period, and current fees are shown in your account. If a package remains uncollected, unpaid or otherwise unactioned for 90 days after arrival, AERFEX will make reasonable efforts to contact the customer at the account email and phone number on file. If the customer does not respond or arrange collection, payment or return within 14 days of that notice, AERFEX may treat the package as abandoned and, at its discretion and to the extent permitted by law, return it to the original sender, donate it, or otherwise dispose of it. AERFEX is not liable for the value of any package disposed of under this section after the notice period has passed.
13. Payments
14. Shop For Me
15. Returns
16. Delivery
17. Inspection
18. Delays
19. Loss or Damage
AERFEX takes reasonable care of every package but does not manufacture, inspect or guarantee the condition of goods packed by a retailer or a customer. Unless a customer has purchased additional declared-value coverage for a specific shipment, AERFEX's liability for the loss of, or damage to, a package while in AERFEX's care is limited to the lesser of (a) the amount the customer paid AERFEX for shipping and handling that package, or (b) $100.00 per package. Where additional declared-value coverage was purchased and paid for at the time of shipment, AERFEX's liability is limited to the declared value stated at that time, less applicable deductibles.
AERFEX is not liable for loss or damage caused by the original packaging or retailer, customs inspection or seizure, carrier handling once a package has left AERFEX's custody, items concealed inside other items and not declared, prohibited or restricted items shipped in violation of these Terms, or events outside AERFEX's reasonable control (see Section 18). AERFEX is not liable for indirect, incidental or consequential losses, including lost profits or loss of use.
Claims for loss or visible damage must be submitted in writing through the customer's account or to info@aerfex.com within 14 days of delivery (or, for a package that never arrives, within 14 days of the expected delivery date), with supporting photos and documentation. Claims submitted after this window may be declined.
20. Customer Indemnity
The customer agrees to indemnify and hold AERFEX, its officers, employees and agents harmless from any claim, loss, fine, liability or expense (including reasonable legal fees) arising from: the customer's breach of these Terms; inaccurate, incomplete or misleading information, invoices or declarations the customer provides; goods that are prohibited, restricted, counterfeit, mislabeled or shipped without required approval or documentation; the customer's violation of applicable law; or a third party's claim relating to goods the customer shipped, purchased or had delivered through AERFEX. This indemnity does not extend to loss or expense caused by AERFEX's own gross negligence or willful misconduct.
21. Service Refusal
22. Intellectual Property
23. Privacy
24. Changes
25. Governing Law
These Terms are governed by the laws of the Commonwealth of The Bahamas, without regard to conflict-of-law principles. Any dispute arising from these Terms or AERFEX's services that cannot be resolved informally will be subject to the exclusive jurisdiction of the courts of Grand Bahama, The Bahamas.