Home
How It Works
Rates
Shop For Me
Business
Track
Contact
Log In
Create Account
Frequently Asked Questions
Account
How do I create an account?
What is my AERFEX ID?
How should I format my shipping address?
Packages
Do I need to pre-alert?
What happens if I forget my customer ID?
Can I hold a package?
Can packages be bundled?
How is weight calculated?
Customs
Who determines customs duty?
What documents are required?
Why can an estimate change?
Payments
What payment methods are accepted?
When must I pay?
Are charges refundable?
Delivery
Where does AERFEX deliver?
Can someone else receive my delivery for me?
Returns
Can AERFEX return U.S. purchases?
Does AERFEX guarantee my retailer refund?
Chat with us
